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This can be a distant/work-from-home place.
The schedule shall be 11:00 AM – 8:00 PM, EST, Monday – Friday as soon as coaching is full. Coaching schedule shall be 9:00 AM – 5:00 PM, EST.
As a Buyer Care Specialist I, you deal with inbound calls for relating to account and repair inquiries from our consumer base. You’ll work intently with all inner departments to establish and resolve consumer issues. Best candidates must be dynamic and impressive people excited to work with our purchasers.
Your function:
- Deal with inbound contacts from the consumer base whereas acquiring and evaluating all related data to deal with service inquiries
- Rapidly study the principle features of all inner departments to higher improve the consumer expertise
- Fundamental understanding of correct grammar and with the ability to sort at the least 30 phrases per minute with out errors.
- Be the voice of the consumer to the corporate via inner communications to drive person expertise and consumer decision.
- Expedite the decision of consumer inquiries which incorporates figuring out the basis of the trigger; choosing and explaining the perfect resolution to unravel the issue; expediting correction or adjustment, and gracefully dealing with correct escalation methods when required.
- Analyze conditions and help in problem-solving to make sure a well timed decision and a glad consumer.
Minimal Necessities:
- Highschool Diploma or GED
- Displays potential to work in a fast-paced and evolving staff setting, able to prioritizing duties and duties
- Sturdy verbal and written communication abilities with a confirmed potential to work together clearly with an enormous buyer base on social-economic ranges.
- Demonstrates problem-solving and analytical abilities with the flexibility to stroll others via sophisticated processes.
- 1-3 years {of professional} expertise
- You could have high-speed web accessible in your house and have primary Home windows information
Most well-liked Abilities and Expertise:
- School Diploma
- Monetary or automotive trade expertise
- Bilingual in French or Spanish with English as the principle language.
Compensation and Different Advantages:
Hourly pay price is $15.67 – $23.56/hour. The hourly price could differ inside the anticipated vary primarily based on elements comparable to the final word location of the place and the chosen candidate’s expertise. Place could also be eligible for added compensation that will embody fee (annual, month-to-month, and so forth.) and/or an incentive program.
Staff obtain a minimal of sixteen hours of paid break day each month and 7 paid holidays all through the calendar yr. Staff are additionally eligible for added paid break day within the type of bereavement go away, break day to vote, jury responsibility go away, volunteer break day, navy go away, parental go away, and COVID-19 vaccination go away.
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